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Answer any specific questions included in the job advertisement." cols="30" rows="6"></textarea></div> </div> <div class="row"> <div class="col-xs-12 col-sm-6 col-md-7"> <div class="checkbox"> <label> <input type="checkbox" checked id="tos" name="data[Worker][agreed_to_terms]" tabindex="70" /> <div class="gray-text"> I agree to the <a title="Terms of Service" target="_new" href="/pages/termsWorkers">Terms of Service</a><br /><span class="tos-date">(Updated 2012-11-06)</span> </div> </label> </div> </div> <div class="col-xs-12 col-sm-6 col-md-5"> <div class="apply-button"> <a href="#" id="submit-btn" data-loading-text="Uploading..." class="light-green-btn" role="button" title="Submit Application" style="width:100%;">SUBMIT APPLICATION</a> </div> </div> </div> </form> </div> </div> </div> </div> <div id="apply-form-location"> </div> <hr /> </div> <div class="job-post-details"> <div id="job-description"> <p>The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.</p> <h4>Essential Functions</h4> <p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <ol> <li>Provides timely and accurate information to incoming customer order status and product knowledge requests.</li> <li>Processes customer orders/changes/returns according to established department policies and procedures.</li> <li>Works closely with the credit department to resolve disputed credit items.</li> <li>Provides timely feedback to the company regarding service failures or customer concerns.</li> <li>Partners with the sales team to meet and exceed customer’s service expectations.</li> </ol> <h4>Competencies</h4> <ol> <li>Customer/Client Focus.</li> <li>Problem Solving/Analysis.</li> <li>Time Management.</li> <li>Communication Proficiency.</li> <li>Teamwork Orientation.</li> <li>Technical Capacity.</li> </ol> </div> </div> <p class="voffset4"><strong>Other jobs you may like</strong></p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=73154b884d5c73edc72bc23b1&ri=9bfdcfe3715b4bc283b7518c1246ccdc&job_loc=Austin%2CTX&q=Customer+Service+Representative&spl=v1%253AzdZLbA2gerCmxPGe%253ATwBfl1GfEVrt%252BteaH7HCxA%253D%253D%253Atbm3mWICAOq1P%252BUen3Yp4tJM7beAn7I3mnDgwpwFpF6H55SawdRNu5Pf490KkrhnYHUUQZCFMHm1F3c%252F9oNq9cnKrjSv3cgXScla%252FlM%252B5E%252BgrXaC0Vnie%252BcaH9J539aLQclPfj5U8Su6lwH3Rw%253D%253D&encrypt=0&l=Austin%2C+TX&query_category_id=130000&t=simplyhired.com&jobkey-30381708341/" class="blue-link" target="_blank">Contact Center Representative</a></p> <p class="similar-job-company">Greater Texas Credit Union - 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Part Time Focus Group Panelists - Est. $16.00-$24.00/hr</a></p> <p class="similar-job-company">Apex Focus Group - <span class="text-muted">Austin, TX</span></p> <p class="text-muted similar-job-date"> 2 days ago </p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=7241604fc7ec73edd2697e431&ri=9bfdcfe3715b4bc283b7518c1246ccdc&job_loc=Austin%2CTX&q=Customer+Service+Representative&spl=v1%253A67v36oonC0vE3RHF%253AJYRUQjN2HHTMKXY5K%252BmN9w%253D%253D%253A%252BLjVDZ4b1QOa0yyXIDAm9f%252FXf%252FzfmeyzSnOw62j0JVMSIP23l%252FljV7J7663L%252B7mAWNfNTKrx9sSYdwIQ6Hb00THvs4vdKjyZqhXW6%252Fd4dX5muA6ncdheO5JcGcKpJOGjG3QwEqx5Fpy6NOPqPQ%253D%253D&encrypt=0&l=Austin%2C+TX&query_category_id=130000&t=simplyhired.com&jobkey-30167644301/" class="blue-link" target="_blank">Customer Service Representative</a></p> <p class="similar-job-company">ABC Home & Commercial Services - <span class="text-muted">Austin, TX</span></p> <p class="text-muted similar-job-date"> 6 days ago </p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=7269b1e29ffc73edd0e464961&ri=9bfdcfe3715b4bc283b7518c1246ccdc&job_loc=Austin%2CTX&q=Customer+Service+Representative&spl=v1%253ATyv72kW3e%252B9WGekG%253AKP9%252B8ZdTXbnmx3ayLvpEsQ%253D%253D%253AaZE5iYIQSgJH1pz4GM6cIQKwKFmkAKhlFl5mYVVec8d40or6pJpIRF0vQgHU7J6FeJcK%252BHPGRjUQAZ3HNEjvKJIGIijk4mGE3R0UVcXcUzw1lT7TZ8yci6gyrW%252F2SqAb3hdqP5ABX6tF4Ouj&encrypt=0&l=Austin%2C+TX&query_category_id=130000&t=simplyhired.com&jobkey-30143327706/" class="blue-link" target="_blank">Customer Service ( Remote work)</a></p> <p class="similar-job-company">Path Arc - <span class="text-muted">Austin, TX</span></p> <p class="text-muted similar-job-date"> 1 hour ago </p> <p class="voffset4"> <strong>Apply to jobs on the go with Proven mobile</strong> </p> <div> <a href="/candidates/app" target="_blank" title="Download the iPhone App"> <img src="/css/images/App_Store_available.png" width="112" /> </a> <a href="/candidates/app/google" target="_blank" title="Download the Android App"> <img src="/css/images/google_play_badge.png" width="112" /> </a> </div> </div> </div> </div> </div> </div> </div> ', 'scripts_for_layout' => '<script type="text/javascript" src="/js/Views/Jobs/search_jobs.js?1619372465"></script>' ) $search_text = '' $search_location = '' $show_thank_you = (int) 0 $similar_jobs = array( (int) 0 => array( 'Employer' => array( 'company_name' => 'Greater Texas Credit Union' ), 'UtZipcode' => array( 'city' => 'Austin', 'state_prefix' => 'TX' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=73154b884d5c73edc72bc23b1&ri=9bfdcfe3715b4bc283b7518c1246ccdc&job_loc=Austin%2CTX&q=Customer+Service+Representative&spl=v1%253AzdZLbA2gerCmxPGe%253ATwBfl1GfEVrt%252BteaH7HCxA%253D%253D%253Atbm3mWICAOq1P%252BUen3Yp4tJM7beAn7I3mnDgwpwFpF6H55SawdRNu5Pf490KkrhnYHUUQZCFMHm1F3c%252F9oNq9cnKrjSv3cgXScla%252FlM%252B5E%252BgrXaC0Vnie%252BcaH9J539aLQclPfj5U8Su6lwH3Rw%253D%253D&encrypt=0&l=Austin%2C+TX&query_category_id=130000&t=simplyhired.com&jobkey-30381708341/', 'title' => 'Contact Center Representative', 'description' => 'Job Description <br><p><strong>What's in it for you as a Contact Center Representative:</strong></p><ul><li>Hybrid position</li><li>Training and ongoing coaching to learn highly desired skills for career development.</li><li>Opportunity to be part of agrowing organization where you can make an impact on members, teammates, and the community in meaningful ways.</li><li>Greater Good:16 hours paid volunteer time per year</li><li>Full Benefits Package: 401k,Medical, Dental, Life, 12 paid holidays, Paid Time Off</li></ul><p><strong>The Basics as a Contact Center Representative:</strong></p><ul><li>Monday - Thursday,8:00 am - 5:00 pm</li><li>Rotating Fridays, 9:00 am - 6:00 pm</li><li>Rotating Saturdays, 9:00 am - 1:00 pm</li><li>Flexibility required - extended hours, based on company needs</li></ul><p><strong>What you'll do as a ContactCenter Representative:</strong></p><p>In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels. You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions.</p><ul><li>Assist members by phone with questions regarding their accounts and offering solutions.</li><li>Educate members on credit union products and services.</li><li>Process basic financial transactions: transfers, check orders, loan payments.</li><li>Meet key performance indicator (KPI) metrics to maintain top-tier member support</li><li>Work cohesively with other departments or skilled-based team members to provide the member with solutions beyond area of expertise.</li></ul> <br>Qualifications <br><p><strong>Must Have as a Contact Center Representative:</strong></p><ul><li>2+ years in a customer service role or professional experience.</li><li>Must have a pleasant and professional speaking voice.</li><li>Confidentiality and attention to detail is a must.</li><li>Someone who can confidently talk with a variety of people.</li><li>Teachable, can-do attitude, a sense of humor:)</li></ul><p><strong>Nice to Have as a Contact Center Representative:</strong></p><ul><li>Bilingual in Spanish and English.</li><li>Previous Call Center experience.</li><li>Previous Financial Institution experience.</li></ul> <br>Additional Information <br><p>All your information will be kept confidential according to EEO guidelines.</p>PandoLogic. Keywords: Call Center Representative, Location: AUSTIN, TX - 78703', 'post_date' => '2024-05-07T21:06:35Z' ) ), (int) 1 => array( 'Employer' => array( 'company_name' => 'VORTEX INDUSTRIES, LLC' ), 'UtZipcode' => array( 'city' => 'Austin', 'state_prefix' => 'TX' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=7303bcd6712c73edc644b7d81&ri=9bfdcfe3715b4bc283b7518c1246ccdc&job_loc=Austin%2CTX&q=Customer+Service+Representative&spl=v1%253A21TM5WxNlzGbb1Om%253ApJCccjFliMSCzqv%252B67ocMA%253D%253D%253A1vCefW4PNUwLXWfugHlryNanOenW8tjr6CXf9vj4685sQIY%252BldR4q1yrF8sixSQrnqbeaAtWprh1QPp%252FQoEKpo0vzLCbdh%252Fu9o%252F%252BBP%252Bp2cMQO2i41fjQDvGx%252BPsupNfcoItC&encrypt=0&l=Austin%2C+TX&query_category_id=130000&t=simplyhired.com&jobkey-30371938584/', 'title' => 'Customer Service Representative', 'description' => '<p>Description</p><p>Vortex Doors, Americas highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.</p><p><br></p><p><strong>Job Responsibilities</strong></p><ul><li><strong>Customer Interaction:</strong> Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.</li><li><strong>Problem-Solving:</strong> Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.</li><li><strong>Documentation:</strong> Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.</li><li><strong>Dispatching: </strong>Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.</li><li><strong>Product Knowledge:</strong> Develop an understanding of our products and door services to provide accurate information to customers.</li></ul><p><strong>Great Reasons to Work at Vortex</strong></p><ul><li>Hourly salary based on experience: $22.00 - $29.00</li><li>Career Advancement opportunities</li><li>Positive Work Environment</li><li>Recognitions and Rewards</li><li>Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO</li></ul><p><strong>Work Environment</strong></p><ul><li>Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.</li><li>Position requires you to be available to work in the office, not remotely</li><li>Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.</li><li>Must have the ability to walk short distances and sit for prolonged periods of time.</li><li>Noise level is moderate in an office environment.</li></ul><p>Requirements</p><ul><li>High school diploma or equivalent; AA/BA preferred.</li><li>One (1) three (3) years of customer service experience, or administrative background preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Attention to detail and accuracy in data entry.</li><li>Ability to work in a fast-paced environment and able to prioritize tasks.</li><li>Patience, empathy, and a customer-centric mindset.</li><li>Ability to work effectively in a team and handle high-stress situations with professionalism.</li><li>Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.</li></ul>',', 'post_date' => '2024-05-06T21:04:13Z' ) ), (int) 2 => array( 'Employer' => array( 'company_name' => 'Apex Focus Group' ), 'UtZipcode' => array( 'city' => 'Austin', 'state_prefix' => 'TX' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=73057c30e42c73edc628b9b11&ri=9bfdcfe3715b4bc283b7518c1246ccdc&job_loc=Austin%2CTX&q=Customer+Service+Representative&spl=v1%253Amn2%252BQBwZ82LHG%252BMq%253A6hM7r1ajz7BLV%252Fq%252FQPZjPg%253D%253D%253AdMxGZdnXko0I1MH2flT81Wu8HTNxWfUlL5BtvIR%252Ba4nTZuCdI4JiSFMuKFUOjbMtx66LkmkX6TlvOEg50INq9%252BrPZCm1B37VWG4yL2KgEprxFdv9SkjSXm4kQpHE6%252FqlEQ0hevmIzP%252FOzIK0&encrypt=0&l=Austin%2C+TX&query_category_id=130000&t=simplyhired.com&jobkey-30364859071/', 'title' => 'Data Entry Clerk Work From Home - Part Time Focus Group Panelists - Est. $16.00-$24.00/hr', 'description' => '<p>Now accepting applicants for Focus Group studies. Earn up to $750 per week part-time working from home. Must register to see if you qualify. No Data Entry experience needed.</p><p>Data Entry Clerk Work From Home - Part Time Remote Focus Group Panelists</p><p>Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.</p><p>With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.</p><p></p><strong>Compensation:</strong><ul><li>$75-$150 (per 1 hour session)</li><li>$300-$750 (multi-session studies)</li></ul><p></p><strong>Job Requirements:</strong><ul><li>Show up at least 10 mins before discussion start time.</li><li>Participate by completing written and oral instructions.</li><li>Complete written survey provided for each panel.</li><li>MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.</li></ul><p></p><strong>Qualifications:</strong><ul><li>Must have either a smartphone with working camera or desktop/laptop with webcam</li><li>Must have access to high speed internet connection</li><li>Desire to fully participate in one or several of the above topics</li><li>Ability to read, understand, and follow oral and written instructions.</li><li>Data entry clerk experience is not necessary.</li></ul><p></p><strong>Job Benefits:</strong><ul><li>Flexibility to take part in discussions online or in-person.</li><li>No commute needed should you choose to work from home remotely.</li><li>No minimum hours. You can do this part-time or full-time</li><li>Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.</li><li>You get to review and use new products or services before they are released to the public.</li></ul><p>You must apply on our website and complete a set of questionnaire to see if you qualify.</p><p>This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a data entry clerk or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.</p>', 'post_date' => '2024-05-05T17:02:20Z' ) ), (int) 3 => array( 'Employer' => array( 'company_name' => 'ABC Home & Commercial Services' ), 'UtZipcode' => array( 'city' => 'Austin', 'state_prefix' => 'TX' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=7241604fc7ec73edd2697e431&ri=9bfdcfe3715b4bc283b7518c1246ccdc&job_loc=Austin%2CTX&q=Customer+Service+Representative&spl=v1%253A67v36oonC0vE3RHF%253AJYRUQjN2HHTMKXY5K%252BmN9w%253D%253D%253A%252BLjVDZ4b1QOa0yyXIDAm9f%252FXf%252FzfmeyzSnOw62j0JVMSIP23l%252FljV7J7663L%252B7mAWNfNTKrx9sSYdwIQ6Hb00THvs4vdKjyZqhXW6%252Fd4dX5muA6ncdheO5JcGcKpJOGjG3QwEqx5Fpy6NOPqPQ%253D%253D&encrypt=0&l=Austin%2C+TX&query_category_id=130000&t=simplyhired.com&jobkey-30167644301/', 'title' => 'Customer Service Representative', 'description' => 'Job Type<br><br>Full-time<br><br>Description<br><br>ABC Home & Commercial Services is seeking a professional, detail oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers. This person should be able to handle a wide variety of services calls for specific departments (Pest, Lawn & tree, Home Improvement).<br><br><strong>** </strong> <strong>$18 to $21 an hour </strong> based on experience <strong>*</strong> <strong>*</strong><br><br><strong>This is not a remote position</strong>, but you may have the opportunity to work a hybrid schedule from home a percentage of the time, but you must be employed with ABC for a minimum of 3 months - 6 months of <strong>continuous</strong>, regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule. You must also meet or exceed current scorecard goals.<br><ul><li><strong>During your training you will be required to train in the office for 3 - 6 months as stated above.</strong></li><li><strong>Willing to work a minimum of 1 Saturday per month</strong> (rotate with your Team)</li><li> <strong>*Only seeking local applicants from the great Austin Area*</strong> </li></ul><br><strong>WHAT WE LOOK FOR</strong><br><ul><li><strong>Previous customer service experience required.</strong></li><li><strong>Previous scheduling and/or call center experience in any of the following services preferred: Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest and Home Improvement (Handyman, pool cleaning/repair, power washing)</strong></li><li>An individual that is cooperative, accommodating and patient.</li><li>Ability to be consistent with repetitive work.</li><li>Supportive and always willing to help.</li><li>Ability to organize tasks and workload consistently throughout the day.</li><li>Excellent interpersonal and communication skills.</li><li>Must be able to adhere to company policies and procedures.</li><li>High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing.</li><li>Excellent written communication skills, including spelling and punctuation.</li><li>Bilingual is a plus.</li><li>Collaborative team player.</li><li>Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.</li><li>Ability to sit for long periods of time.</li><li>Willing to work a minimum of 1 Saturday per month (rotate with your Team).</li><li>During your training you will be required to train in the office for 3 - 6 months.</li></ul><strong>WHO WE ARE</strong><br><br>ABC Home & Commercial Services is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We're pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you'll quickly learn what it's like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.<br><br>Requirements<br><br><strong>WHAT YOU'LL DO</strong><br><ul><li>Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.</li><li>Provide timely and accurate information to incoming customer requests.</li><li>Schedule service appointments.</li><li>Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.</li><li>Resolve service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.</li><li>Maintain customer records by immediately updating account information.</li><li>Work in partnership with other employees to meet and exceed customer expectations.</li><li>Maintain a positive attitude at all times with customers, fellow employees and supervisors.</li></ul><br><strong>WHAT WE OFFER</strong><br><ul><li>Health, Dental, Vision & Life Insurance</li><li>401(k) with company matching</li><li>Paid vacation and sick leave (PTO)</li><li>Participation in Profit Sharing Plan</li><li>Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)</li><li>Additional compensation for promoting and referring our services (Lead Now Program).</li><li>Company clubs & committees, and company outings</li><li>Paid trainings and development opportunities</li><li>Tuition reimbursement</li><li>Educational scholarships for employees and family members</li><li>Wellness program, including gym membership</li><li>(Hybrid Schedule) Potential to work from home a percentage of the time after 3 - 6 months of training.</li></ul><br>ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For CSR positions a WPM test will also be conducted.', 'post_date' => '2024-05-01T05:21:29Z' ) ), (int) 4 => array( 'Employer' => array( 'company_name' => 'Path Arc' ), 'UtZipcode' => array( 'city' => 'Austin', 'state_prefix' => 'TX' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=7269b1e29ffc73edd0e464961&ri=9bfdcfe3715b4bc283b7518c1246ccdc&job_loc=Austin%2CTX&q=Customer+Service+Representative&spl=v1%253ATyv72kW3e%252B9WGekG%253AKP9%252B8ZdTXbnmx3ayLvpEsQ%253D%253D%253AaZE5iYIQSgJH1pz4GM6cIQKwKFmkAKhlFl5mYVVec8d40or6pJpIRF0vQgHU7J6FeJcK%252BHPGRjUQAZ3HNEjvKJIGIijk4mGE3R0UVcXcUzw1lT7TZ8yci6gyrW%252F2SqAb3hdqP5ABX6tF4Ouj&encrypt=0&l=Austin%2C+TX&query_category_id=130000&t=simplyhired.com&jobkey-30143327706/', 'title' => 'Customer Service ( Remote work)', 'description' => 'The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.<br><br><strong>Customer Service Job Duties And Responsibilities<br><br></strong><ul><li>Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience</li><li>Answer and manage incoming calls, emails, chats, and/or interactive voice response systems</li><li>Ability to learn and follow all customer service procedures and policies</li><li>Strive to meet and go above personal and team target goals</li><li>Record, organize and file customer interactions and account changes</li><li>Able to up-sell if needed</li><li>Able to schedule call back and appoints to resolve customer needs<br><br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Previous experience in customer support, client services, sales, or a related field</li><li>Excellent at communicating over the phone and other communication platforms</li><li>Basic computer skills and experience</li><li>Able to multitask</li><li>Excellent time management and prioritization skills</li><li>Ability to listen actively, relay information, and answer questions and/or concerns</li><li>Customer-focused for positive customer experience and resolution</li><li>Health Insurance (dental and vision included)</li><li>Excellent retirement plan</li><li>Tremendous upward mobility into other positions and management</li><li>Flexible hours</li><li>Remote Position(s) available (work from home)<br><br><br></li></ul><strong>Benefits<br><br></strong><ul><li>Health Insurance (dental and vision included)</li><li>Excellent retirement plan</li><li>Tremendous upward mobility into other positions and management</li><li>Flexible hours</li><li>Remote Position(s) available (work from home)</li></ul>', 'post_date' => '2024-05-08T03:23:45Z' ) ) ) $title_for_layout = 'Customer Service Representative at Look Up Radio' $metatag_description = 'Customer Service RepresentativeLook Up Radio at Proven' $unique_name = 'look-up-radio--' $reference_number = '36850' $mobile_image = '' $display_company_title = 'Jobs at Look Up Radio' $employer = array( 'EmployersJob' => array( 'id' => '28200', 'employer_id' => '17982', 'ats_url' => '', 'url' => '', 'title' => 'Customer Service Representative', 'craigslist_city' => 'austin', 'craigslist_sub_city' => '', 'craigslist_sub_sub_city' => '', 'craigslist_state' => 'Texas', 'open' => '1', 'post_date' => '2017-02-17 16:03:05', 'duration' => 'full time', 'anonymous_post' => '0', 'compensation' => '', 'zip' => '73301', 'description' => '<p>The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.</p> <h4>Essential Functions</h4> <p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <ol> <li>Provides timely and accurate information to incoming customer order status and product knowledge requests.</li> <li>Processes customer orders/changes/returns according to established department policies and procedures.</li> <li>Works closely with the credit department to resolve disputed credit items.</li> <li>Provides timely feedback to the company regarding service failures or customer concerns.</li> <li>Partners with the sales team to meet and exceed customer’s service expectations.</li> </ol> <h4>Competencies</h4> <ol> <li>Customer/Client Focus.</li> <li>Problem Solving/Analysis.</li> <li>Time Management.</li> <li>Communication Proficiency.</li> <li>Teamwork Orientation.</li> <li>Technical Capacity.</li> </ol>', 'unique_name' => '', 'created_date' => '2017-02-17 16:02:14' ), 'Employer' => array( 'lat' => '30.22019958', 'lon' => '-97.74990082', 'id' => '17982', 'company_name' => 'Look Up Radio', 'company_logo' => '', 'simple_posting_process' => '1', 'user_id' => '524516', 'zipcode' => '73301', 'city' => 'Austin', 'street_address' => '', 'street_address2' => null, 'state' => 'TX' ), 'UtZipcode' => array( 'zipcode' => '73301', 'city' => 'Austin', 'state_prefix' => 'TX' ), (int) 0 => array( 'hasApplied' => false, 'is_favorite' => false ) ) $is_swinomish = false $is_hiring = (int) 1 $page = '' $success = (int) 0 $broadcast = (int) 0 $external_job_board = '' $is_worker = false $isMobile = false $isWorker = false $isSales = false $isEducator = false $adminLoggedIn = false $isEmployer = false $loggedIn = false $isFacebookAppUser = false $campaign = 'NONE' $content_for_layout = ' <script type="text/javascript"> var autocomplete = false; var sortOrder = "relevance"; </script> <meta property="og:title" content="Customer Service Representative"/> <meta property="og:type" content="website"/> <meta property="og:url" content="https://www.proven.com/jobs/view/28200?ref=36850"/> <meta property="og:image" content="/css/images/proven_logo.png"/> <meta property="og:site_name" content="Proven"/> <meta property="og:description" content="The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides timely and accurate information to incoming customer order status and product knowledge requests. Processes customer orders/changes/returns according to established department policies and procedures. Works closely with the credit department to resolve disputed credit items. Provides timely feedback to the company regarding service failures or customer concerns. Partners with the sales team to meet and exceed customer’s service expectations. Competencies Customer/Client Focus. Problem Solving/Analysis. Time Management. Communication Proficiency. Teamwork Orientation. Technical Capacity. "/> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "JobPosting", "url": "https://www.proven.com/jobs/view/28200?ref=36850", "title": "Customer Service Representative", "description": "<p>The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.</p> <h4>Essential Functions</h4> <p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <ol> <li>Provides timely and accurate information to incoming customer order status and product knowledge requests.</li> <li>Processes customer orders/changes/returns according to established department policies and procedures.</li> <li>Works closely with the credit department to resolve disputed credit items.</li> <li>Provides timely feedback to the company regarding service failures or customer concerns.</li> <li>Partners with the sales team to meet and exceed customer’s service expectations.</li> </ol> <h4>Competencies</h4> <ol> <li>Customer/Client Focus.</li> <li>Problem Solving/Analysis.</li> <li>Time Management.</li> <li>Communication Proficiency.</li> <li>Teamwork Orientation.</li> <li>Technical Capacity.</li> </ol>", "datePosted": "2017-02-17T16:03:05+00:00", "hiringOrganization": { "@type": "Organization", "name": "Look Up Radio", "sameAs": "https://www.proven.com/employers/publicPage/17982" }, "identifier": { "@type": "PropertyValue", "name": "Look Up Radio", "value": "17982" }, "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Austin", "addressRegion": "TX" } } } </script> <script type="text/javascript"> $(document).ready(function() { $("#phone_number").mask(PHONE_NUMBER_FORMAT); $("#demo-submit-btn").click(function(e) { e.preventDefault(); if($(this).hasClass('disabled')) return; $("#requestDemoForm").submit(); }); $("#requestDemoForm").validate({ submitHandler: function() { $("#demo-submit-btn").button("loading"); $('#requestDemoForm').ajaxSubmit(successfulDemoMessage); }, wrapper: "p", messages: { "data[Employer][unique_identifier]": { required: '' } } }); $(document).on("click", ".join_proven", function(e) { e.preventDefault(); var employer_id = $(this).attr("employer_id"); var job_id = $(this).attr("job_id"); showJoinLoginDialog(employer_id, job_id); }); $.getJSON("/jobs_ajax/recordJobView/28200"); $('#employer-edit').affix({ offset: { top: $('.navbar').height() } }); $('#employer-edit').on('affix.bs.affix', function () { var navHeight = $('.navbar').outerHeight(true); $('#employer-edit + .container-fluid').css('margin-top', navHeight); }); $('#employer-edit').on('affix-top.bs.affix', function () { $('#employer-edit + .container').css('margin-top', 0); }); }); function successfulDemoMessage(responseObject) { if(responseObject.result == FAILURE) { $("#proven-demo-form").modal("hide"); $("#demo-submit-btn2").button("reset"); $("#demo-submit-btn").button("reset"); bootbox.alert(responseObject.message); } else { if(window.location.href.indexOf("?") > 0) { window.location.href = window.location.href + "&success=1"; } else { window.location.href = window.location.href + "?success=1"; } } } </script> <style> #employer-edit.affix { position: fixed; top: 0; width: 100%; z-index:10; } </style> <div id="join_popup" class="modal fade" tabindex="-1" role="dialog" aria-labelledby="join_popupLabel" aria-hidden="true"> <div class="modal-dialog"> <div class="modal-content" id="modalContent"></div> </div> </div> <div id="login_popup" class="modal fade" tabindex="-1" role="dialog" aria-labelledby="login_popupLabel" aria-hidden="true"> <div class="modal-dialog"> <div class="modal-content" id="modalContent"></div> </div> </div> <div id="loginModal" class="modal fade" tabindex="-1" role="dialog" aria-labelledby="loginModalLabel" aria-hidden="true"> <div class="modal-dialog"> <div class="modal-content" id="modalContent"></div> </div> </div> <div id="submissionModal" class="modal fade" tabindex="-1" role="dialog" aria-labelledby="submissionModalLabel" aria-hidden="true"> <div class="modal-dialog"> <div class="modal-content" id="modalContent"></div> </div> </div> <div id="proven-view-job"> <span class="hide" id="jobid">28200</span> <span class="hide" id="referencenumber">36850</span> <div class="container"> <div class="row"> <div class="col-md-10 col-md-offset-1 col-sm-12 col-sm-offset-0"> <div id="proven-candidate-home-page" class="hidden-xs" style="background: #fff;"> <div class="search-jobs" style="padding-top: 0px;"> <div class="row"> <div class="col-xs-12 col-sm-10 col-sm-offset-1 col-md-10 col-md-offset-1"> <div class="row search-row"> <div class="col-sm-5 search-field"> <input type="text" name="data[Search][search_text]" value="" id="search_text" placeholder="Job Title, Keywords, or Company" /> </div> <div class="col-sm-5 search-field"> <input type="text" value="" id="search-location" placeholder="City, State or Zip" /> </div> <div class="col-sm-2 search-field" style="height:50px;"> <a href="#" id="search-btn" class="btn btn-default" role="button" style="width:100%;">SEARCH</a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row"> <div class="col-md-10 col-md-offset-1 col-sm-12 col-sm-offset-0"> <div class="panel panel-default voffset3"> <div class="panel-body"> <div class="job-post-details"> <div class="row"> <div class="col-xs-3 col-sm-2"> <div class="company-logo"> <img src="/css/images/proven_logo.png" width="90" border="0" class="img-responsive center-block" /> </div> </div> <div class="col-xs-9 col-sm-10"> <h1>Customer Service Representative</h1> <p class="small-bottom-border"> Look Up Radio </p> <div class="date-location">Feb 17, 2017 - Austin</div> <div class="voffset1"> <script type="text/javascript" src="https://s7.addthis.com/js/250/addthis_widget.js#pubid=seanfalconer"></script> </div> </div> </div> <hr /> <div class="row"> <div class="apply-form-link col-xs-12 col-sm-8 col-md-7 col-lg-8"> Apply via email:<br/><a class="red-link" href="mailto:jobs+28200-w@hireproven.com">jobs+28200-w@hireproven.com</a> </div> <div class="col-xs-12 col-sm-4 col-md-5 col-lg-4"> <script type="text/javascript"> var currentLink = null; var maskOn = false; function resizeTitleContainer() { var height = $("#job-title.job-post-container").height() + $(".apply-widget").height(); $("#job-title.job-post-container").height(height); $("#job-title.job-post-container .background").height(height); $("#job-title.job-post-container .foreground").height(height); } $(document).ready(function() { $("#apply-form-location").append($(".apply-widget")); var height = $("#job-title.job-post-container .inner").height() + 20; $("#job-title.job-post-container").height(height); $("#job-title.job-post-container .background").height(height); $("#job-title.job-post-container .foreground").height(height); $("#show-apply-form").click(function(e) { e.preventDefault(); if($(this).hasClass('disabled')) return; $("#show-apply-form").hide(); $(".apply-form-link").hide(); // resizeTitleContainer(); $(".apply-widget").slideToggle(400); }); $("#cover-letter-link").click(function(e) { e.preventDefault(); $("#cover-letter-link").hide(); $("#cover-letter-container").show(); $("#coverletter").focus(); }); $(document).keypress(function (eh){ $("#errorsBox").hide(); }); $("#login-link").click(function(e) { e.preventDefault(); $("#join_popup").modal("hide"); $("#login_popup #modalContent").html(""); $.ajax({ type: "POST", url: "/users_ajax/loginDialog/employer_id:17982/job_id:28200", success: function(html){ // update the hidden div layer to contain the form information $("#login_popup #modalContent").html(html); $("#login_popup").modal("show"); } }); }); $.validator.addMethod('tosChecked', function(value, element) { if(!$('#tos:checkbox').is(':checked')) { $('.toswrapper').css("border", "3px solid #CC0033"); return false; } else { $('.toswrapper').css("border", "3px solid #f5f5f5"); return true; } }); $("#submit-btn").click(function(e) { e.preventDefault(); $("#buildProfileForm").submit(); }); $("#buildProfileForm").validate({ submitHandler: function() { $("#submit-btn").button("loading"); $('#buildProfileForm').ajaxSubmit(processResumeInfo); }, rules: { "data[Worker][agreed_to_terms]": { tosChecked: true } }, messages: { "data[Worker][fname]": { required: '' }, "data[Worker][lname]": { required: '' }, "data[Worker][unique_identifier]": { required: '' }, "data[Worker][agreed_to_terms]": { tosChecked: '' } } }); $("#user_identifier").focus(); }); function processResumeInfo(responseObject) { var message; var showDebug = false if (showDebug) { console.log(responseObject); } responseObject = eval('(' + responseObject + ')'); if(responseObject.result == FAILURE) { $("#deleteMe").parent().css("width", "80px"); $("#submit-btn").button("reset"); if (!responseObject.message) { message = "There was a problem saving your application."; } else { message = responseObject.message; } bootbox.alert(message); } else { window.location.href = "/workers/activate?jid=28200"; } } </script> <div> <a href="#" id="show-apply-form" class="light-green-btn" role="button" title="Apply Now" style="width:100%;">APPLY NOW</a> <div class="clearfix"></div> </div> <div class="apply-widget" style="display: none;"> <h3>To apply, please fill in the information below</h3> <div class="existing-account">Already have an account? <a href="/pages/login" id="login-link" class="blue-link" title="Log In Now">Log In Now</a></div> <div class="form-body apply-form"> <form action="/workers_ajax/createAccountFromResume/17982/28200" class="errorsRight" id="buildProfileForm" enctype="multipart/form-data" method="post" accept-charset="utf-8"><div style="display:none;"><input type="hidden" name="_method" value="POST"/></div> <div class="form-group row"> <div class="col-sm-12"> <h4>Contact Information:</h4> </div> <div class="form-field col-sm-6"> <input class="required" type="text" name="data[Worker][fname]" id="fname" placeholder="First Name" /> </div> <div class="clearfix"></div> <div class="form-field col-sm-6"> <input class="required" type="text" name="data[Worker][lname]" id="lname" placeholder="Last Name" /> </div> <div class="clearfix"></div> <div class="form-field col-sm-6"> <div class="input text"><input name="data[Worker][unique_identifier]" placeholder="email@example.com" class="required long" id="unique_identifier" type="text"/></div> </div> <div class="clearfix"></div> </div> <div class="form-group"> <h4>Resume:</h4> <div class="input file"><input type="file" name="data[Worker][resume_file]" id="resume_file" size="14"/></div> </div> <div class="form-group"> <h4>Cover Letter:</h4> <div class="input textarea"><textarea name="data[EmployersJobsRankingsLetter][coverletter]" id="coverletter" class="required" placeholder="Why are you interested in this position? Answer any specific questions included in the job advertisement." cols="30" rows="6"></textarea></div> </div> <div class="row"> <div class="col-xs-12 col-sm-6 col-md-7"> <div class="checkbox"> <label> <input type="checkbox" checked id="tos" name="data[Worker][agreed_to_terms]" tabindex="70" /> <div class="gray-text"> I agree to the <a title="Terms of Service" target="_new" href="/pages/termsWorkers">Terms of Service</a><br /><span class="tos-date">(Updated 2012-11-06)</span> </div> </label> </div> </div> <div class="col-xs-12 col-sm-6 col-md-5"> <div class="apply-button"> <a href="#" id="submit-btn" data-loading-text="Uploading..." class="light-green-btn" role="button" title="Submit Application" style="width:100%;">SUBMIT APPLICATION</a> </div> </div> </div> </form> </div> </div> </div> </div> <div id="apply-form-location"> </div> <hr /> </div> <div class="job-post-details"> <div id="job-description"> <p>The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.</p> <h4>Essential Functions</h4> <p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <ol> <li>Provides timely and accurate information to incoming customer order status and product knowledge requests.</li> <li>Processes customer orders/changes/returns according to established department policies and procedures.</li> <li>Works closely with the credit department to resolve disputed credit items.</li> <li>Provides timely feedback to the company regarding service failures or customer concerns.</li> <li>Partners with the sales team to meet and exceed customer’s service expectations.</li> </ol> <h4>Competencies</h4> <ol> <li>Customer/Client Focus.</li> <li>Problem Solving/Analysis.</li> <li>Time Management.</li> <li>Communication Proficiency.</li> <li>Teamwork Orientation.</li> <li>Technical Capacity.</li> </ol> </div> </div> <p class="voffset4"><strong>Other jobs you may like</strong></p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=73154b884d5c73edc72bc23b1&ri=9bfdcfe3715b4bc283b7518c1246ccdc&job_loc=Austin%2CTX&q=Customer+Service+Representative&spl=v1%253AzdZLbA2gerCmxPGe%253ATwBfl1GfEVrt%252BteaH7HCxA%253D%253D%253Atbm3mWICAOq1P%252BUen3Yp4tJM7beAn7I3mnDgwpwFpF6H55SawdRNu5Pf490KkrhnYHUUQZCFMHm1F3c%252F9oNq9cnKrjSv3cgXScla%252FlM%252B5E%252BgrXaC0Vnie%252BcaH9J539aLQclPfj5U8Su6lwH3Rw%253D%253D&encrypt=0&l=Austin%2C+TX&query_category_id=130000&t=simplyhired.com&jobkey-30381708341/" class="blue-link" target="_blank">Contact Center Representative</a></p> <p class="similar-job-company">Greater Texas Credit Union - 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<span class="text-muted">Austin, TX</span></p> <p class="text-muted similar-job-date"> 1 hour ago </p> <p class="voffset4"> <strong>Apply to jobs on the go with Proven mobile</strong> </p> <div> <a href="/candidates/app" target="_blank" title="Download the iPhone App"> <img src="/css/images/App_Store_available.png" width="112" /> </a> <a href="/candidates/app/google" target="_blank" title="Download the Android App"> <img src="/css/images/google_play_badge.png" width="112" /> </a> </div> </div> </div> </div> </div> </div> </div> ' $scripts_for_layout = '<script type="text/javascript" src="/js/Views/Jobs/search_jobs.js?1619372465"></script>' $no_title_bar = false $no_bottom_bar = false $no_index = false
filemtime - [internal], line ?? include - APP/View/Layouts/responsive.ctp, line 69 View::_evaluate() - CORE/Cake/View/View.php, line 961 View::_render() - CORE/Cake/View/View.php, line 923 View::renderLayout() - CORE/Cake/View/View.php, line 546 View::render() - CORE/Cake/View/View.php, line 481 Controller::render() - CORE/Cake/Controller/Controller.php, line 960 JobsController::view() - APP/Controller/JobsController.php, line 1338 ReflectionMethod::invokeArgs() - [internal], line ?? Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 490 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167 [main] - APP/webroot/index.php, line 118
Look Up Radio
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Apply to jobs on the go with Proven mobile
Nr | Query | Error | Affected | Num. rows | Took (ms) |
---|---|---|---|---|---|
1 | SELECT `EmployersJob`.`id`, `EmployersJob`.`employer_id`, `EmployersJob`.`ats_url`, `EmployersJob`.`url`, `EmployersJob`.`title`, `EmployersJob`.`craigslist_city`, `EmployersJob`.`craigslist_sub_city`, `EmployersJob`.`craigslist_sub_sub_city`, `EmployersJob`.`craigslist_state`, `EmployersJob`.`open`, `EmployersJob`.`post_date`, `EmployersJob`.`duration`, `EmployersJob`.`anonymous_post`, `EmployersJob`.`compensation`, `EmployersJob`.`zip`, `EmployersJob`.`description`, `EmployersJob`.`unique_name`, `EmployersJob`.`created_date`, `Employer`.`lat`, `Employer`.`lon`, `Employer`.`id`, `Employer`.`company_name`, `Employer`.`company_logo`, `Employer`.`simple_posting_process`, `Employer`.`user_id`, `Employer`.`zipcode`, `Employer`.`city`, `Employer`.`street_address`, `Employer`.`street_address2`, `Employer`.`state`, `UtZipcode`.`zipcode`, `UtZipcode`.`city`, `UtZipcode`.`state_prefix` FROM `proven_production`.`employers_jobs` AS `EmployersJob` LEFT JOIN `proven_production`.`ut_zipcodes` AS `UtZipcode` ON (`EmployersJob`.`zip` = `UtZipcode`.`zipcode`) LEFT JOIN `proven_production`.`employers` AS `Employer` ON (`EmployersJob`.`employer_id` = `Employer`.`id`) WHERE `EmployersJob`.`id` = 28200 LIMIT 1 | 1 | 1 | 1 | |
2 | SELECT COUNT(*) AS `count` FROM `proven_production`.`employers_jobs` AS `EmployersJob` LEFT JOIN `proven_production`.`ut_zipcodes` AS `UtZipcode` ON (`EmployersJob`.`zip` = `UtZipcode`.`zipcode`) WHERE `EmployersJob`.`employer_id` = 17982 AND `EmployersJob`.`open` = 1 | 1 | 1 | 0 | |
3 | SELECT `User`.`unique_name`, `User`.`email_validated` FROM `proven_production`.`users` AS `User` LEFT JOIN `proven_production`.`workers` AS `Worker` ON (`Worker`.`user_id` = `User`.`id` AND `User`.`is_worker` = 1) WHERE `User`.`id` = 524516 AND `User`.`active` = 1 LIMIT 1 | 1 | 1 | 0 | |
4 | SELECT `EmployerMobileImage`.`file_name` FROM `proven_production`.`employer_mobile_images` AS `EmployerMobileImage` WHERE `EmployerMobileImage`.`employer_id` = 17982 LIMIT 1 | 0 | 0 | 0 | |
5 | SELECT `User`.`unique_name`, `User`.`email_validated` FROM `proven_production`.`users` AS `User` LEFT JOIN `proven_production`.`workers` AS `Worker` ON (`Worker`.`user_id` = `User`.`id` AND `User`.`is_worker` = 1) WHERE `User`.`id` = 524516 AND `User`.`active` = 1 LIMIT 1 | 1 | 1 | 0 | |
6 | SELECT `BillingTransaction`.`id` FROM `proven_production`.`billing_transactions` AS `BillingTransaction` WHERE `BillingTransaction`.`employers_job_id` = 28200 ORDER BY `BillingTransaction`.`created_date` desc LIMIT 1 | 1 | 1 | 0 | |
7 | SELECT `EmployersJob`.`title`, `EmployersJob`.`description`, `UtZipcode`.`city`, `UtZipcode`.`state_prefix`, `EmployersJob`.`zip` FROM `proven_production`.`employers_jobs` AS `EmployersJob` LEFT JOIN `proven_production`.`ut_zipcodes` AS `UtZipcode` ON (`EmployersJob`.`zip` = `UtZipcode`.`zipcode`) WHERE `EmployersJob`.`id` = 28200 LIMIT 1 | 1 | 1 | 1 |